Service & maintenance

Annual tuning, brake and drivetrain service, battery health checks, and diagnostics for faults you cannot pin down. Priced up front, with the work itemised.

Service plans

Safety check — $79 (45 minutes)

For a bike that sits unused for months, or one you just bought secondhand.

Torque audit on stem, bars and cranks
Brake pad and rotor inspection with adjustment
Tire pressure set and tread assessed
Battery health readout and charge-cycle count
Firmware and cut-off speed verified
Written report of anything found

Annual tune — $149 (2 hours)

The one to book once a year. Most riders never need anything more.

Everything in the Safety check
Drivetrain clean, chain wear measured and lubricated
Derailleur or hub gear indexing
Brake bleed if the system needs it
Wheel true check and spoke tension
Full battery capacity test against rated
Fastener and cable replacement as needed

Full service — $279 (Half day)

For high-mileage riders, winter commuters, and anything stored outdoors.

Everything in the Annual tune
Motor and controller diagnostic sweep
Full brake hydraulic flush and bleed
Headset, bottom bracket and hub bearing service
Corrosion treatment on exposed electrical connectors
Battery load test at three assist levels
Ride test and handover with the technician

Fault codes and common symptoms

Before booking, check whether your symptom is on this list. Several of these are a two-minute fix and we will happily talk you through it free.

Symptom	Most likely cause
No assist, display on	Usually a brake cut-off sensor stuck closed. Check the levers return fully.
Error 21 / 22 on display	Throttle or motor hall sensor. Needs a diagnostic – book the Full service.
Range dropped sharply	Cold weather, tire pressure, or genuine capacity loss. A battery load test tells you which.
Intermittent power over bumps	Loose battery latch or connector. Torque the latch; if it persists, it is the wiring loom.
Brakes feel spongy	Air in the hydraulic line. Needs a bleed – included in Annual tune.
Chain skips under load	Chain wear or derailleur indexing. Measure before replacing anything.
Clicking from the motor	Bearing wear, sometimes a loose crank. Have it assessed before it damages the housing.

Common symptoms

Booking

01 Book online or by phone
Pick a slot through your account, or call (844) 555-0182 during Mon-Fri, 8am-6pm CT. We will tell you honestly if it sounds like a warranty claim instead.
02 Drop off or ship it
Partner shops across most metro areas, or ship the bike to our warehouse on a label we provide at cost.
03 We diagnose before we charge
You approve the itemised quote before any work starts. If the diagnosis is a covered fault, the service is free and the quote is void.
04 Ride test and handover
Every service ends with a ride test and a walkthrough of what was found, plus a written record in your account.

Service questions

How often does an ebike actually need servicing?

Every 12 months or 1,000 miles for a commuter, whichever comes first. Twice a year if you ride daily through winter, because road salt does far more damage than distance.

Will servicing void my warranty?

No. Servicing at a partner shop we approve maintains it. Unauthorised repairs that damage a covered component, or opening the battery pack, do void it.

Can you service a brand you do not sell?

For mechanical work, usually yes – brakes, drivetrain, wheels and bearings are not brand-specific. We cannot do electrical work on systems we have no parts or documentation for.

Do you collect the bike?

In most metro areas a partner shop will, for a fee, or you can drop it off. Outside those areas we ship on a pallet and provide the label at cost.

What does a battery capacity test involve?

A controlled discharge at a known load until cut-off, then comparison with rated watt-hours. It takes a few hours and is included in the Annual tune. If capacity is below 70% of rated within two years, that is a warranty claim.